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If my understanding above is right, since this issue only occurs on Google Drive, we assumed this issue may be related to Google Drive. We also noticed that you have tried the suggestions we provided above, however, the same problem still persists. At the same time, the local files and OneDrive files don’t have the same problem. We read your description carefully, it seems that this issue only occurs Word and the other Office applications don’t have the same problem. We also appreciate that you spent your precious time doing tests. We appreciate that you posted back and confirmed the scenario with us. So this problem seems unique to Google Drive. Both opened from the recents list without a problem. > I save a file on both Onedrive and iCloud. > I save a file on the Desktop, and then opened it from recents list without a problem. > Excel opens recent files stored on Google Drive without any problems. The attached article is about fonts, and I don't have any special fonts installe or managed (it's a brand new Macbook Air). I tried the two recommendations (with the files in the Library) and it didn't help. Thank you very much for your detailed reply! * Once complete conversation about this topic, kindly Mark and Vote any replies to benefit others reading this thread. Sukie - * Beware of scammers posting fake support numbers here.
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I hope that you are keeping safe and well!
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Your understanding and patience will be highly appreciated. To narrow down if this issue is related to Google Drive, may I know if the files which is saved in OneDrive have the same problem?Ĭould you provide the screenshot of error message? May I know if the local files have the same problem? You can go to Word and save a document on the local to check if the same problem will occur. May I know if the other Office files have the same problem? May I know if Excel files and PowerPoint files have the same problem? On the other hand, to better understand your situation and narrow down this issue, could you provide the information below? You can go to ~/Library/Containers/Group Containers/UBF8T346G9.Office/User Contents to check if you want to back up any customized files.) (Note: If you have any significant customizations that you back them up first. If the suggestion above doesn’t work, you can move the folder below to Desktop and it will reset all settings, we’d suggest you can navigate to this folder and move it to Desktop: ~/Library/Group Containers/UBF8T346G9.Office You can also try to remove folder : ~/Library/Containers/Microsoft Word (press command +shift +G and enter the route to go the folder) to remove the whole folder of corrupt caches of the app and check the result. On the one hand, we have also searched a lot according to the error message you provided, you can refer to this article to check if it will help: Fix: Office 2016 Grant Access Error on MacOS. May I know if my understanding is right? If so, for the situation you encountered, we do understand the inconvenience caused and apologize for it. From your description, it seems that you cannot open recent files from Google Drive insider Word, however, if you opened the files from Recent file under Finder, you can open them without any problem.